Help Center
Welcome to the Habiba Help Center. Below are answers to the questions we hear most. Can't find what you need? Email us at support@habibacharms.com and we'll get back to you.
Orders
Can I change or cancel my order?
If your order hasn't shipped yet, we can usually update the address, change an item, or cancel it. Email support@habibacharms.com with your order number as soon as possible and we'll do our best to help before it leaves our facility.
I haven't received an order confirmation.
Confirmations are sent by email right after checkout. If you don't see one within a few minutes, check your spam or promotions folder. Still nothing? Email us and we'll resend it.
How do I check my order status?
Once your order ships you'll receive a tracking link by email. You can also reply to your confirmation email and we'll look it up for you.
Shipping
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times then depend on your location and the shipping method selected at checkout. You'll receive tracking as soon as your order is on its way.
Do you ship internationally?
Yes. International customers may be responsible for any import duties or taxes charged by their country, which are not included at checkout.
My tracking hasn't updated.
Tracking can take 24-48 hours to show movement after a label is created. If it hasn't updated after a few business days, reach out and we'll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We offer returns and exchanges within 30 days of delivery on items in new, unworn, sellable condition with original packaging. To start a return or exchange, email support@habibacharms.com with your order number and we'll guide you through the next steps. See our full Returns & Refunds page for details.
How long do refunds take?
Once your return arrives at our facility, we process it within 5 business days. Refunds are issued to your original payment method and typically appear within 7 business days, depending on your bank.
Can I exchange for a different item?
Yes. Email us within 30 days and we'll help you swap for a different base, charm, or size, subject to availability.
Products & Materials
What are your pieces made from?
Our bases and charms are crafted in 18K gold, with select pieces in sterling silver. Each product page lists the specific materials for that item.
Are your pieces hypoallergenic?
Solid gold and sterling silver are generally well tolerated, but if you have a known metal sensitivity we recommend reviewing the material details on each product page before purchasing.
Will the gold tarnish or fade?
Solid gold does not tarnish. With normal care your pieces are made to be worn every day and last. See our care tips below.
Caring for Your Jewelry
- Put your jewelry on last, after applying lotion, perfume, sunscreen, or hairspray.
- Remove pieces before showering, swimming, exercising, or sleeping to protect clasps and finishes.
- Store each piece separately in a soft pouch or lined box to prevent scratching and tangling.
- Clean gently with a soft, lint-free cloth. For a deeper clean, use warm water with a drop of mild soap, then pat fully dry.
- Avoid contact with chlorine, saltwater, and household chemicals.
Charms & Bundles
How does building a bundle work?
Choose your base (a bracelet or necklace), then add the charms that mean the most to you to create a piece that's entirely your own. Start on our Build Your Bundle page.
Can I add charms later?
Yes. Our charms are designed to be collected over time, so you can keep adding to your piece as your story grows. Browse the full range on our charms page.
Do charms come with a base?
Charms are sold individually unless purchased as part of a bundle. You'll need a base to wear them on, which you can find in our bracelets and necklaces collection.
Still need help?
We're happy to help with anything else. Email us at support@habibacharms.com and we'll get back to you as soon as we can.